With a busy heating season around the corner, we’re here to help!

We’re locally owned and will not sell directly to your customers. Our order accuracy, fill rates, free next day delivery and emergency 24 hour services are just some of the benefits of working with us.

Get more information below on how you can also count on our Red Hot Services.

Red Hot Delivery

No matter the order, if you're in a hurry, we will deliver when you need it - 24/7.

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Red Hot Commercial Water Heater Delivery

We’ll remove the old water heater and place the new one exactly where you need it, saving you time and money, since you only need one contractor to handle the installation

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Red Hot Repair Service

We service the water heaters (in-warranty and out-of-warranty) that we sell with factory trained and experienced technicians.

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Whether it’s a new installation or a commercial heater replacement, we’ll deliver when you need it.

We have specialized equipment to handle the largest and heaviest units. Down in a basement or in a tight mechanical room? Let us sweat the details.

If a replacement, please have the existing heater drained and disconnected by the time you request delivery. We will remove the old, limed-up heater and dispose of it in an environmentally friendly fashion. We will then use our specialized equipment to set the new heater in place so all that is needed is to reconnect the water, gas or electrical connections. This saves you precious labor resulting in more profit for you and cost savings to your customer. This special handling service allows the installation of commercial units with only one installer.

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Commercial Water Heater Delivery

Red Hot Delivery is an extension of your commercial water heater service.

We’re there when you need us – saving you precious time. Our included special handling service allows you to install with only one contractor!

Call us to schedule a delivery time when you will have the old heater drained and disconnected. We will remove the old heater, unbox and place the new heater in a specified location.

The owner will be impressed with the speed and efficiency of your install and that will win you more business.

We also service what we sell!

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What are the delivery costs for Red Hot Commercial Water Heater Delivery that includes special handling service?

ITEM (delivery distances are round trip) DELIVERY FEE AFTER HOURS
RED HOT DELIVERY-Commercial
WH*** (0-50 miles)		 $150.00
(per 50 miles)		 $75.00
(per delivery)
RED HOT DELIVERY-Commercial
WH*** (additional heater)		 $75.00
(per heater)

Do you offer Red Hot Delivery for Residential Water Heaters?

ITEM (delivery distances are round trip) DELIVERY FEE AFTER HOURS
RED HOT DELIVERY-RESIDENTIAL
WH*** (0-50 miles)		 $100.00
(per 50 miles)		 $75.00
(per delivery)
RED HOT DELIVERY-RESIDENTIAL
WH*** (additional heater)		 $50.00
(per heater)

Do you offer Red Hot Delivery on items other than water heaters?

ITEM (delivery distances are round trip) DELIVERY FEE AFTER HOURS
RED HOT DELIVERY-OTHER ITEMS
WH*** (0-50 miles)		 $50.00
(per 50 miles)		 $75.00
(per delivery)

Is there a limit to the distance traveled for Red Hot Deliveries?

No. We charge by the mile and our rates are competitive. Wherever you are, we can get it to you!

Is there a charge for “after hours” delivery?

Yes. We charge an additional $75 to bring you this service anytime after regular business hours (7am - 5pm; Monday - Friday).

Is the same service offered at all of your locations?

Yes. We offer our Red Hot Delivery, and our Red Hot Repair Service at all our locations.

How do I reach someone after hours?

If you have an emergency or just need something delivered ASAP, we are here for you – any day, any time! Just give us a call on our Emergency / Red Hot Delivery lines below.

All Manager and Sales Personal mobile numbers are listed on the Rundle-Spence website: www.rundle-spence.com

Do you offer Red Hot Delivery for boilers?

Yes. Boiler delivery fees and specifics are the same as our commercial delivery service. Please refer to the chart above.

Do you offer Repair Services for water heaters?

Yes. See our Red Hot Repair Service information sheet or contact your Rundle-Spence Sales representative.

Whether it’s in-warranty or out-of-warranty water heater service...

...we are here to make you look good in front of your customer. If we service the unit in warranty you and your customer will not see a bill. If the unit is out of warranty we will get your permission to install the part and bill you, which puts you in the driver’s seat when billing your customer.

  • All of our technicians are factory trained and certified with all models and diagnostic equipment which will ensure that we quickly and efficiently service your customer.
  • RundIe-Spence is not an Authorized Service Provider (ASP) and is not listed in any ASP directory for end consumers. We only service what we sell (warranty & out-of-warranty) and will never compete with our contractor ASP partners.
  • We will handle all paperwork related to the warranty & service work we do.
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Partner with a supplier who has your back. We know the product because we sell the product.

Professional, factory trained technicians to service the water heaters you purchase from us. We’re here for you if and when you need us. Consider us an extension of your team.

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What are your fees and delivery radius?

The rates below will be billed from the time our tech leaves Rundle-Spence until he returns to Rundle-Spence or from job to job.
Standard Rates Apply Monday thru Friday
7am - 5pm, Excluding Holidays		 After Hours Rates
Red Hot Repair Service - $95 per hour
(minimum 1 hour) 		Red Hot Repair Service After Hours
- for out-of-warranty $142.50/hr.
(minimum 1 hour)

Red Hot Repair Service After Hours
- for in-warranty $47.50/hr.
(minimum 1 hour)

Manufacturers do not cover after hours rates. Therefore, the contractor will be billed for rates exceeding the regular rate

Do you service brands other than Rheem?

Yes. We also service Noritz and Rinnai tankless water heaters. Rheem is the only tank-type water heater we service. We may be servicing more in the future, so please check back with us!

  • Rundle-Spence will not service water heaters sold from other wholesale companies.
  • We offer service on residential, commercial and tankless units.
  • We stock a large inventory of parts to service these units on the very first call.

What’s the cost for warranty work?

Nothing, unless the repair involves an installation error, venting issues or gas pressure issues (which are not covered under manufacturer warranty), charges will be applied to the contractors account requesting service.

What will happen if a heater is determined to be out of warranty?

We will inform the customer of the issue and contact the contractor so they can choose to repair it themselves or have our technician perform the repair onsite.

How do you charge for out of warranty service?

If we assess that the heater is out-of-warranty we will contact you before installing any service parts. We will bill you, the contractor, so you have the ability to mark up our out-of-warranty service. Our out-of-warranty service rates are as follows:

  • We charge for time and materials. Both our Standard rates and After Hour rates are listed above. We charge time and a half for service during nights, weekends and holidays.
  • Parts for out-of-warranty work are at a set price which allows us to keep a larger inventory of parts as well as our hourly rates competitive.
  • Contractors will have the ability to mark these prices up.

Do you compete with plumbers that are Rheem Authorized Service Providers (ASP)?

No. RundIe-Spence is not a contractor or licensed plumber. Although we are authorized by the manufacturer to repair their products, we are not listed as an Authorized Service Provider (ASP) in any ASP directory for end consumers. We only service what we sell (warranty & out-of-warranty) and will never compete with our contractor or ASP partners.

Will you accept service requests from end consumers?

No. We will never accept service requests from anyone other than a contractor with a current account on products purchased from our company. Contractors will have the ability to mark these prices up.

Do you replace leaking water heaters?

No. Our technicians do not hold plumbing licenses, therefore we are not authorized to replace or install water heaters.

How far will we travel to repair? Is there a mileage limit?

Yes. We will travel 60 miles from each of our locations. For out-of-warranty work we will travel further, however, we charge on total time and materials.

Do you carry liability insurance for service?

Yes.